Lopesan Group has a customer care line to help you with any questions you may have. You can call any of the Lopesan telephone numbers if you need to ask any questions about your booking. Our customer care staff will be more than happy to help you. Or, if you prefer, our customer care services are also available on Skype or you can send an email to Lopesan.
Remember that as well as the traditional contact methods, you can also reach us via social media, where you can contact Lopesan Hotels and other brands that are part of our group.
*Monday to Friday: 9am – 10pm (UTC +1)
Saturday: 10am – 6pm (UTC +1)
Monday to Friday: 9am – 10pm (UTC +1)
Saturday: 10am – 6pm (UTC +1)
Monday to Friday: 8 AM – 7 PM (UTC +4)
Saturday: 8 AM – 2 PM (UTC +4)
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Lopesan Hotel Management, S.L. (the “Company”). Additional information in section 1 of the privacy policy.
To attend to queries and requests made to the Company. Additional information in section 6 of the privacy policy.
The Company’s legitimate interest in attending to requests for information or claims made by users of the website. Additional information in section 6 of the privacy policy.
Your data may be disclosed to the establishment with which you have engaged the services to attend to possible complaints or claims. Service providers of the Company who need to access those data in view of the services they provide to us may access your data. Additional information in section 6 of the privacy policy.
International transfers of your data shall not be performed unless we need to resolve any complaints or claims related to the services provided in our establishments located outside the European Union. In these cases adequate measures have been implemented to ensure the security of the data. Additional information in section 6 of the privacy policy.
To access, rectify and erase the data, as explained in the additional information. Additional information in section 5 of the privacy policy.
Additional, detailed information on data protection is available in the Privacy Policy that you will find in this link: https://www.lopesan.com/en/privacy-policy/.